Client Onboarding

Our Onboarding Process

We have systems in place that allow our clients to have an automated and worry-free experience. We sync with your Airbnb, HomeAway, or Vrbo calendar — or integrate directly with your PMS (Guesty, BookingSync, etc.) — to automatically see your check-outs and check-ins so we know when to have your vacation rental clean and guest-ready.

843.800.2788 Request a Quote

Serving the Grand Strand For Over a Decade • Local Family-Owned Company • Fully insured

Every Turnover, Every Time

What's Included in My Turnover Service?

5-star hotel-like turnover cleaning with fresh clean linens

Quality check before check-in by a professionally trained inspector (guest-ready check)

Inspection, maintenance & damage report

Re-stocking of your own supplies (stored in a locked owners closet or our warehouse — free storage, placed for each new guest)

Call-back option for guests — we return within 6–24 hours to touch up a missed area, free

Automated hands-free scheduling & booking process

2-click online invoicing

Re-stocking of our supplies is available for an additional fee.

Simple & Hands-Free

Getting Started in 5 Easy Steps

1
Fill Out Our Onboarding Form
Request our service using the form below — we will contact you once we have reviewed your information.
2
Schedule a Walkthrough If Needed
Have additional questions? Think a walkthrough would make sense? No problem — we'll set one up.
3
We Create Your Account & Sync Calendars
We connect with you and confirm the first few bookings to check we are syncing accurately.
4
Say Yes & We Start Managing Turnovers
Just say the word and switch on your professional turnover specialists.
5
Hassle-Free Invoicing
No payments in advance. Invoices are sent on an automatic schedule and paid online in a couple of clicks.
Ready to switch on your turnover specialists?
Call 843.800.2788

New Client Onboarding Form

All the information you provide helps us deliver a bespoke turnover service that meets your needs and exceeds your expectations. Questions? Call us any time at 843.800.2788.

Your Information

First Name *

Last Name *

Business Name

Phone *

Email *

Service Address

Please provide the address of where services are to be rendered.

Street Address *

Address Line 2

City *

State / Region / Province *

Postal / Zip Code *

Country *

Property Details

What type of property is it? *

Bedrooms *

Bathrooms *

Please make sure to count any space that has a bed as a bedroom (den, loft space, attic, office with extra bed, etc.).

Which linen option did you choose? *

What's the sq. ft. of the rental? *

Choose a linen option above and we'll ask for your bed counts so we can size your linen sets.

Access & Schedule

How do we access your rental? Detailed instructions *

How do we access the building? Where do we park? How can we find your unit? Are there any door codes? Will we get a copy of your keys from you? Or is there a lock-box? etc.

Need us to be in stealth mode? *

Let us know if we need to stay under the radar.

Link to your Airbnb / HomeAway / Vrbo listing

This helps us get a first look at your place, your set-up, your standards, etc. We will also use your pictures for our visual checklist and staging purposes.

When is your check-out time? *

When is your check-in time? *

Listing Photos & Floor Plans

Attach listing photos, a floor plan, or a house manual so your turnover team knows your property before day one. Up to 10 files, 15MB each (JPG, PNG, WEBP, HEIC, PDF).

Drag & drop files here, or click to browsePhotos and floor plans help us quote accurately

Supplies & Expectations

Do you provide supplies for us to re-stock every turnover? *

Do you offer a welcome gift? *

When did you last have your place deep cleaned? Do you need an initial deep cleaning? *

Detailed instructions on your exact needs, requirements and expectations *

Do we need to be careful with any surface or material? Which floor types are there? Do you have an outdoor space that needs cleaning? Do you want us to use specific cleaning products?

Do you provide any cleaning products or supplies?

Let us know if you have a vacuum cleaner, mop, broom & dustpan, swiffer or specific cleaning products available for us to use. No worries if not — we bring our own products and supplies.

Availability & Insurance

Availability *

Is your rental available year-round? Or do you only rent it out over the summer months / while you're out of town?

Do you have insurance for your rental? *

We carry general liability insurance as well as workers' comp for our team members.

Booking Channels & Calendar Sync

Where is your property booked? Select all that apply *

Almost Done

If applicable, tell us what you like and do not like about your current service and why

Any additional questions or other important information?

Make sure to check out our FAQs as well!

I have read A2Z Cleaning & Linen Services L.L.C. Terms of Service and received and read the agreement *

I Consent to Receive SMS Notifications and Alerts from A2Z Cleaning & Linen Services. Message frequency varies. Message & data rates may apply. Text HELP to 843.800.2788 for assistance. You can reply STOP to unsubscribe at any time.

Have more than one property? Please fill out a separate onboarding form for each property so we can tailor the service to each one.

Common Questions