Terms of Service

These terms apply to house cleaning and related services provided by A2Z Cleaning & Linen Services. By scheduling service, you agree to the terms below.

Quotes and Pricing

Quotes are based on the information you provide about your home, including size, condition and the type of cleaning requested. If conditions differ significantly from what was described, we will contact you before adjusting scope or pricing.

Scheduling and Access

You do not need to be home during your cleaning. You are responsible for providing safe and secure access instructions. If our team cannot access the home at the scheduled time, a lockout fee may apply.

Cancellations and Rescheduling

Please give advance notice if you need to cancel or reschedule so we can offer the time to another client. Short-notice cancellations may be subject to a fee.

24-Hour Reclean Guarantee

If something was missed, contact us within 24 hours of your cleaning and we will return to re-clean the affected areas at no additional charge. This guarantee is our sole remedy for cleaning quality concerns.

Payment

Payment is due at the time of service unless otherwise arranged. Recurring clients are billed after each completed visit using the payment method on file.

Scope Limitations

For safety reasons our teams do not move heavy furniture, use ladders beyond a two-step stool, handle biohazards or pest infestations, or clean exterior surfaces unless separately arranged. Some surfaces may be permanently damaged or worn before service and cannot be restored by cleaning.

Contact

Questions about these terms? Call 843.800.2788 or email info@a2zcleaningservicesmb1.com.